What method do you use for cleaning?
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Hbg Finest Carpet Cleaning's exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It's the cleaning method most recommended by carpet manufacturers.
How does your deodorizer work to remove odors?
Hbg Finest uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.
Do you guarantee removal of all spots or stains in the carpet?
We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
Why should I have a protector applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
What does professional cleaning do to the protective coating I purchased with my upholstered furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time - along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.
How long will it take my furniture to dry?
Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 6-12 hours.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we're not satisfied until you are.